Frequently Asked Questions
Everything you need to know about our premium home collections and services.
What makes Luxus home products different from other brands?
At Luxus, we prioritize artisanal craftsmanship and sustainable materials. Every piece is curated for its durability, timeless design, and superior quality, ensuring your home remains elegant for years to come.
How do you handle the shipping of fragile home decor and furniture?
We use specialized white-glove delivery services and reinforced packaging for all fragile items. Each shipment is fully insured, and we provide real-time tracking so you can monitor your order's journey.
What is your return policy for home furnishings?
We offer a 30-day satisfaction guarantee. If a piece doesn't fit your space perfectly, you can initiate a return or exchange, provided the item is in its original condition and packaging.
Do you offer interior design consultations?
Yes, Luxus provides complimentary virtual design consultations. Our experts can help you select the right textures, colors, and layouts to elevate your living environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For larger furniture investments, we also offer flexible financing options through Affirm.
How should I care for my Luxus textiles and wood furniture?
Each product comes with a specific care guide. Generally, we recommend avoiding direct sunlight for textiles and using pH-neutral cleaners for our hardwood pieces to maintain their natural luster.